Support
We are here to help.
Support tiers
Plans that fit your needs.
Ongoing support, maintenance, and technical assistance for your websites, software, and systems.
| Feature | Basic | Standard | Premium |
|---|---|---|---|
| Email support | ✓ | ✓ | ✓ |
| Live chat support | – | ✓ | ✓ |
| Phone support | – | – | ✓ |
| Response time | 48 hours | 24 hours | 4 hours |
| Priority queue | – | – | ✓ |
| Emergency fixes | – | – | ✓ |
FAQ
Support questions.
The Basic plan covers email-based support with a 48-hour response window. It includes bug fixes, minor updates, and advisory responses during business hours.
Yes. You can upgrade at any time. The new tier takes effect immediately and we will adjust the billing prorated for the remainder of the billing cycle.
Emergency fixes cover critical issues such as site downtime, security vulnerabilities, data loss, or broken checkout flows. These are triaged within 4 hours regardless of time or day.
We support integrations we built or explicitly documented. Issues arising from third-party API changes, deprecations, or configuration mistakes are scoped and quoted separately.
You can submit requests via email at virenpandey89@gmail.com, through the live chat on your client portal, or by phone for Premium plans. Include relevant details, screenshots, and error messages for faster resolution.
Need help right now?
Reach out and we will get back to you within one business day — sooner if you are on a Premium plan.