Legal

Refund Policy

This Refund Policy describes the terms under which Vian Software Solutions handles refunds, cancellations, and disputes for our professional services and project-based engagements. Please read this policy carefully before engaging our services.

Overview

At Vian Software Solutions (Sole Proprietorship of Viren Pandey), we are committed to delivering high-quality digital services. Our refund policy is designed to protect both our clients and our business while ensuring clarity and fairness.

This policy applies to all services offered by Vian Software Solutions, including web development, software development, mobile app development, UI/UX design, API development, automation solutions, digital growth consulting, and all other professional services.

Note: This Refund Policy is incorporated by reference into our Terms and Conditions. Capitalized terms used but not defined in this policy have the meanings assigned to them in our Terms and Conditions.

No Refund Policy

We do not offer refunds until our service is fully completed from our end.

Once a project is accepted and work has commenced, all payments made are considered earned and are non-refundable. This is because our services are digital in nature and involve significant allocation of time, resources, and effort from the moment a project begins.

By engaging our services, you acknowledge and agree that:

All milestone payments, deposits, and advance payments are non-refundable once work has commenced on the corresponding project phase.
Payments for services already rendered, time already spent, or deliverables already delivered are non-refundable under any circumstances.
You are responsible for reviewing project requirements, scope, and deliverables before making payments.

Important: We strongly recommend that you review the project scope, timeline, and deliverables carefully before making any payment. Once work begins, the value of our time and effort cannot be recovered.

If It Is Our Mistake

In the rare event that we make an error on our part that is entirely our fault and not caused by any action or inaction on your side, we will resolve it as follows:

Service Credits: Instead of cash refunds, we will issue service credits back to your original payment source. These credits can be used toward any current or future services offered by Vian Software Solutions.
Credit Value: The credit amount will be equal to the value of the affected service or project component, as determined by us in good faith.
Credit Redemption: Service credits must be used within 12 months of issuance. Unused credits will expire after this period.
No Cash Refunds: Under no circumstances will cash refunds be issued. All resolutions are in the form of service credits only.

To request a credit for an error on our part, please contact us with details of the issue. We will review the matter and respond within 5-7 business days.

Non-Refundable Items

The following items are non-refundable and non-creditable under all circumstances:

Domain name registration and renewal fees paid on behalf of the Client.
SSL certificate purchases and installation fees.
Third-party software licenses purchased for the project.
Hosting fees paid in advance to third-party providers.
Stock asset purchases (images, icons, fonts, etc.) made for the project.
API integration fees and third-party service setup charges.
Administrative and processing fees.
Retainer fees for the current billing period once the period has commenced.

Mode of Credit

If a service credit is approved due to an error on our part, the credit will be issued as follows:

Original Payment Source: Credits will be applied back to the original payment method used for the transaction (bank transfer, UPI, credit/debit card, etc.).
Processing Time: Credits will be processed within 10 business days of approval.
Currency: All credits will be issued in Indian Rupees (INR).
No Cash Alternative: Credits cannot be exchanged for cash under any circumstances.

Chargebacks

We take chargebacks seriously. If a Client initiates a chargeback with their bank or payment provider without first attempting to resolve the issue directly with us, the following will occur:

All ongoing work on the project will be immediately suspended.
All access to accounts, portals, and deliverables will be revoked.
We will dispute the chargeback by providing all relevant documentation, including signed agreements, communications, and delivery records.
The Client will be responsible for all chargeback fees, administrative costs, and any collection expenses incurred.
We reserve the right to pursue legal remedies for fraudulent or abusive chargebacks.

We strongly encourage Clients to contact us directly at virenpandey89@gmail.com before initiating a chargeback so that we can resolve any issues amicably.

Contact

If you have any questions about this Refund Policy, please contact us:

Email: virenpandey89@gmail.com
Phone: +91 9598443203

Last Updated: This Refund Policy was last updated on June 25, 2026.